Privacy Policy

1. Who is responsible

Ocean 11 Boat Trips Ltd is responsible for the personal information described in this policy and has designated a person responsible for compliance with it. Contact details are in section 10.

2. What we collect

• Booking form: your name, phone number and message, plus the website language and page from which you sent the form.
• Phone, WhatsApp and Telegram: the information you choose to send us when you contact us directly.
• Lessons: information you give us for your safety, such as swimming ability or relevant medical conditions.
• Payments: card payments are processed by the payment gateway; we do not receive or store your full card details.
• Technical data: our hosting provider keeps standard server logs (such as IP address and browser type) for security and reliability.

3. Why we use it

We use personal information only to respond to your enquiries, arrange and deliver your lessons, keep you safe on the water, process payments and refunds, and meet our legal and accounting obligations. We will not use it for unrelated marketing without your consent.

4. Consent

Providing personal information is your choice. If you decide not to provide certain information, we may not be able to arrange a lesson for you. You may withdraw your consent at any time, except where we must keep information by law.

5. Who we share it with

We do not sell your personal information. We share it only with:

• Telegram — booking-form requests are delivered to our team through the Telegram messaging service, which may process data on servers outside Mauritius;
• WhatsApp or Telegram — if you choose to contact us there;
• MIPS and The Mauritius Commercial Bank (MCB) — to process card payments and refunds;
• our website hosting provider;
• public authorities, where we are required to do so by law.

6. How long we keep it

We keep personal information only as long as needed for the purposes above, or longer where the law requires it (for example, accounting records).

7. Accuracy and security

We keep personal information as accurate and up to date as necessary, and protect it with safeguards appropriate to its sensitivity against loss and unauthorised access, use or disclosure. This website is served over an encrypted (HTTPS) connection.

8. Your rights

You may ask us to access, correct or delete your personal information, or object to its use. We may refuse access only where the law permits, for example where other people's information would be disclosed. You may also lodge a complaint with the Data Protection Office of Mauritius.

9. Cookies and other websites

This website does not use advertising or analytics cookies. Your browser may store small technical data in session storage to keep your place on the page when you switch language; it is not used to identify you.

Our website contains links to third-party sites (such as Google Maps and WhatsApp) that are not covered by this policy. Please review their own privacy statements.

10. Questions and complaints

Please direct any questions or requests about this policy or our privacy practices to:

• Ocean 11 Boat Trips Ltd (Kite Club Le Morne)
• BRN: C22190617
• TAN: 28069042
• Address: 1C Avenue Rempart, Black Rock 1, Tamarin Bay 1909-09, Mauritius
• Phone: +230 5498 3955
• WhatsApp: +230 5498 3955
• E-mail: 7655449@gmail.com

Payment

We accept payment by credit and debit card, by bank transfer and by Juice.

Card payments on kiteclublemorne.com are processed through MIPS, a PCI DSS (Payment Card Industry Data Security Standard) compliant payment platform that does not share your card details with us. When you choose to pay online, your card information is processed securely through the payment gateway of our national bank partner, The Mauritius Commercial Bank (MCB), and is encrypted as it travels over the Internet.